Terms of Service.

Last updated: 17 September 2026 · Naked Protein, Canggu, Bali, Indonesia

1. About us

Naked Protein is based in Canggu, Bali, Indonesia. By ordering from us or joining a membership you agree to these terms.

2. Orders & delivery

• Orders are placed via WhatsApp or through this site. An order is confirmed once we confirm it back to you.
• We deliver cold-chain to Canggu, Berawa, Pererenan, Umalas, Tumbak Bayuh, Seseh, Munggu, Cemagi, Kerobokan, Seminyak and Dalung. Outside that zone — Denpasar, Sanur, Kuta, the airport, Jimbaran, Nusa Dua, the Bukit and Ubud — we send orders by courier at the courier's own fare, with no delivery window and no free delivery at any order size; the cold chain and the handover are yours from the moment the order leaves our kitchen. Ordinary orders default to GoSend or GrabExpress at the courier fare quoted when ordering; inside the delivery zone, orders of five portions or more are delivered at no charge. Scheduled times are kitchen pickup times; arrival is approximate. Membership and promotion delivery benefits retain their stated terms.
• Prices are in Indonesian Rupiah and may change; the price confirmed at ordering applies.

3. The Naked Club

The club is a weekly membership: 7, 14 or 21 portions, the same mix, on the day and in the 90-minute slot you pick when you join.

• How you are billed. You pay once a week, before each box is made. Your card is charged in US dollars. The rupiah price on the site is a guide; the dollar amount is what you pay, and it moves a little with the exchange rate.
• Changing your box. Message us on WhatsApp any time. A change to your mix, your day or your slot takes effect on your next box if you tell us at least 48 hours before that box. Tell us later than that and the change starts with the box after it.
• Stopping. Cancel any time. Cancelling takes effect at the end of the week you have already paid for, so you still get that box. There is no lock-in and no cancellation fee.
• Refunds. The week you have already paid for is not refunded. If something is wrong with the food itself, section 5 still applies and always will.
• Where we deliver. The club runs inside our delivery zone only, listed in section 2. If you move outside it, we cannot keep delivering your weekly box, so tell us and we will stop the membership.

4. Food safety

• Keep products refrigerated (≤4°C). Consume within 5 days of the packed-on date when refrigerated, or freeze for up to 3 months.
• Once thawed, do not refreeze. Follow the reheating guidance on the label.
• Our products are prepared in a kitchen that handles common allergens; flavoured varieties may contain soy and sesame, so check the label.

5. Refunds & replacements

If a pack arrives damaged, spoiled or otherwise below our standard, message us within 24 hours with a photo and we'll replace it or refund it. "It wasn't juicy" counts: that's the whole company.

6. Liability

To the maximum extent permitted by Indonesian law, our liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law.

7. Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes will be resolved amicably first (talk to us, we're reasonable) and otherwise before the competent courts of Denpasar, Bali.

8. Contact

Questions: WhatsApp +62 817-0333-2221 or [email protected].