Terms of Service.

Last updated: 10 November 2026 · Naked Protein, Canggu, Bali, Indonesia

1. About us

Naked Protein is based in Canggu, Bali, Indonesia. By ordering from us or joining a membership you agree to these terms.

2. Orders & delivery

• Orders are placed via WhatsApp or through this site. An order is confirmed once we confirm it back to you.
• We deliver cold-chain to Canggu, Berawa, Pererenan, Umalas, Tumbak Bayuh, Seseh, Munggu, Cemagi, Kerobokan, Seminyak and Dalung. Outside that zone — Denpasar, Sanur, Kuta, the airport, Jimbaran, Nusa Dua, the Bukit and Ubud — we send orders by courier at the courier's own fare, with no delivery window and no free delivery at any order size; the cold chain and the handover are yours from the moment the order leaves our kitchen. Ordinary orders default to GoSend or GrabExpress at the courier fare quoted when ordering; inside the delivery zone, orders of five portions or more are delivered at no charge. Scheduled times are kitchen pickup times; arrival is approximate. Membership and promotion delivery benefits retain their stated terms.
• Prices are in Indonesian Rupiah and may change; the price confirmed at ordering applies.

3. The Naked Club

The club is a weekly membership: 7, 14 or 21 portions, the same mix, on the day and in the 90-minute slot you pick when you join.

• Your first box. Before you pay, the join page shows the date of your first box. That date depends on how much chicken we already have cooked: if we have your mix ready, your first box can go out the same day you join. If we do not, we cook it, which takes about three days. If the kitchen is closed on your day we move the box to the next open day and tell you. If we cannot open at all in the next two weeks, we ask you to pick another day before you pay. You pay for your first box when you join.
• How you are billed. You pay once a week, before each box is handed to the rider. If a payment fails and goes through later, that box comes on the next day we can make it, which can be after the day it was meant for. Card payments are charged in Indonesian rupiah. A card from outside Indonesia is converted by your own bank, which may add its own fee.
• Changing your box. Message us on WhatsApp any time. A change to your mix, your day or your slot takes effect on your next box if you tell us at least 48 hours before that box. Tell us later than that and the change starts with the box after it.
• Stopping. Cancel any time. Cancelling takes effect at the end of the week you have already paid for, so you still get that box. There is no lock-in and no cancellation fee.
• Refunds. The week you have already paid for is not refunded. If something is wrong with the food itself, section 5 still applies and always will.
• Where we deliver. Inside our delivery zone, listed in section 2, delivery is free on every plan. Further out, in the courier area listed in section 2, the box comes by courier: free on 14 and 21 portions. On 7 portions a fixed weekly courier charge for your area is added to your weekly charge; the join page shows it before you pay. Out there the box is yours from our kitchen door, as section 2 says. If you move, tell us before your next box. On 7 portions a move can change that charge: we tell you the new weekly total, and it starts from your next charge only once you agree. If you move somewhere neither area reaches, we cannot keep delivering your weekly box, so tell us and we will stop the membership.
• Member perks. Every member gets one free Naked Protein shirt, once. It comes in your first box, or in a later one if your size is out of stock. While your membership is active, you get 10% off DVOTD's own prices: give DVOTD your Feed a Friend code on WhatsApp. DVOTD sets its own prices and stock. We may change these perks.
• yourguyfor.ai. While your membership is active, the yourguyfor.ai audit costs you USD 1,200 instead of USD 1,500, and the full USD 1,500 still comes off a build after it: give yourguyfor.ai your Feed a Friend code on WhatsApp. yourguyfor.ai sets its own prices. We may change this perk.

4. Food safety

• Keep products refrigerated at or below 5 °C. Consume within 5 days of the packed-on date when refrigerated, or freeze for up to 3 months.
• Once thawed, do not refreeze. Follow the reheating guidance on the label.
• Our products are prepared in a kitchen that handles common allergens. Between them, the four sauced flavours contain egg, milk, mustard, soy, wheat and sesame. Each pack's label and each flavour's page on this site list exactly which.

5. Refunds & replacements

If a pack arrives damaged, spoiled or is not what you ordered, message us within 24 hours with a photo and we'll replace it or refund it. Anything else you notice about a pack, tell us too. We would much rather know.

6. Liability

To the maximum extent permitted by Indonesian law, our liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law.

7. Governing law

These terms are governed by the laws of the Republic of Indonesia. Disputes will be resolved amicably first (talk to us, we're reasonable) and otherwise before the competent courts of Denpasar, Bali.

8. Contact

Questions: WhatsApp +62 817-0333-2221 or [email protected].